FAQ

FAQ

When do I have to apply for this coverage?

Coverage can be taken out when the loss portion of the manufacturer warranty has been used, or when the manufacturer warranty has expired.

If I have a damaged hearing instrument, what do I do?

Make an appointment and visit your hearing health practitioner. Claim forms can be obtained from your dispensing office/clinic or may be printed from our website. Work with your practitioner to complete and sign the claim form. Once complete, your practitioner will submit form to Midwest via; email (info@mwhi.com), fax (952-835-9481) or U.S. mail. If approved, Midwest will send authorization back to your practitioner within one business day. Your practitioner will then send your damaged device directly to the manufacturer for repair. The manufacturer will bill Midwest, but send the device back to your practitioner to refit. You may be charged by your hearing health practitioner for refitting and reprogramming of your device.

Note: Midwest no longer accepts aids being sent directly to our office, they will be returned. Please work directly with your Hearing Professional.

Will my coverage continue after my hearing instrument is repaired?

Yes, until expiration or termination of your policy.

If I have a loss, what do I do?

Make an appointment and visit your hearing health practitioner. Claim forms can be obtained from your dispensing office/clinic or may be printed from our website. Work with your practitioner to complete and sign the claim form. Once complete, your practitioner will submit form to Midwest via; email (info@mwhi.com), fax (952-835-9481) or U.S. mail. If approved, Midwest will send authorization back to your practitioner within one business day. Your practitioner will order your replacement device directly from the manufacturer. Midwest will replace it with the same make and model, if available otherwise it will be replaced with a like kind. The manufacturer will bill Midwest, but send the device back to your practitioner to refit. You may be charged by your hearing health practitioner for refitting and reprogramming of your device.

Will my coverage continue on my replaced instrument?

No, a completed new application and proper premium will need to be submitted to Midwest Hearing Agency

What if I want to cancel this insurance?

Send written request for cancellation to Midwest Hearing Agency Cancellation by you within 30 days of the inception date will result in the full premium being refunded to you. Any request after 30 days, a minimum premium will be retained. The insurance company may cancel by giving you 45 days written notice and refunding the unearned premium on a pro-rata basis.

Can this policy be renewed?

Yes, approximately 60 days prior to the expiration date, a renewal notice will be sent so you can continue your coverage.

If I have a change in hearing instrument or address, etc., what do I do?

Changes can be made over the phone or by sending written notice of any changes to Midwest Hearing Agency as soon as possible. We will make the requested change and mail you an updated policy. Written information should be submitted to: info@mwhi.com or mailed to Midwest Hearing Agency, 3219 Fernbrook Lane N, Plymouth, MN 55447.